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How papafa Handles Your Personal Information

Your account data — including your registered wallet details for DANA, OVO, and GoPay — is handled under a clear privacy framework that tells you exactly what we collect, why we collect it, and how long we keep it.

DANA, OVO, GoPay wallet data protectedAccount access secured with OTP verificationData retention policy clearly statedContact path for data requests availableIndonesia-region data handling

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DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Account Security and OTP Every login and sensitive account change — including wallet updates for DANA, OVO, or GoPay — requires OTP confirmation sent to your registered contact. This step prevents unauthorised access even if your password is compromised.

Cookie and Session Control We use session cookies to keep your account active and remember your preferred payment method between visits. You can clear or block cookies through your mobile browser or desktop settings without losing your account data.

Data Retention and Deletion Transaction records are kept for the period required under applicable Indonesian financial regulations. Once that period ends, records are deleted or anonymised. You may request early deletion of non-regulatory data by contacting support.

Your Right to Access and Correct You can request a copy of the personal data we hold on your account at any time. If any detail is incorrect — such as a mislinked OVO or GoPay number — submit a correction request through live chat or email and we will update it promptly.

What We Collect and Why It Matters

papafa Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with papafa, we collect the information needed to run your account securely: your registered name, contact details, and the e-wallet identifiers you link — whether that is your DANA number, OVO account, or GoPay wallet. We use this data to process

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your deposits and withdrawals, verify your identity when you request account changes, and send you service notifications relevant to your account status. We do not sell your personal data to third parties. Transaction records tied to your DANA, OVO, or GoPay activity are retained for the
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period required under applicable financial regulations in Indonesia, after which they are deleted or anonymised according to our internal retention schedule. If you access papafa from Palembang or anywhere else in Indonesia, the same data standards apply to your account. Cookies and session data are used
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to keep your login active and to remember your wallet preference between sessions — you can clear these through your browser settings at any time. Our data practices apply where local law permits access to our platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Team online

Live Chat Support

Open the live chat from your account dashboard to raise a data query directly. Our support team handles privacy requests and can escalate account data concerns on your behalf.

Email Data Request

Send a written data access or deletion request to our support email. Include your registered account name and the e-wallet — DANA, OVO, or GoPay — linked to your account for faster processing.

Account Settings Path

For cookie preferences and session data, go to Account Settings on mobile or desktop. You can review linked wallet details and update your contact information from the same screen.

Common Questions About Your Privacy on papafa

These are the questions we hear most often from account holders in Indonesia about how their data is used, stored, and protected. If your question is not covered here, reach us through live chat or email.

We collect your registered name, contact details, and the e-wallet identifiers you link — DANA, OVO, or GoPay. We also log session data and OTP verification records tied to your account activity.

We do not sell your personal data. Data may be shared only with payment processors — such as DANA, OVO, or GoPay networks — strictly to complete your transactions, and where required by applicable Indonesian law.

Transaction records are retained for the period required under applicable financial regulations in Indonesia. After that period, records are deleted or anonymised according to our internal retention schedule.

Yes. Send a data access request via email or live chat, including your registered account name and linked wallet — DANA, OVO, or GoPay. We will respond with the relevant account data we hold.

Contact support through live chat or email with a deletion request. Non-regulatory data can be removed promptly. Records required under Indonesian financial law must be kept for the mandated period before deletion.

Every sensitive account action — including wallet changes and login from a new device — requires OTP verification. This applies whether your account is linked to DANA, OVO, or GoPay, and cannot be bypassed.

How papafa Handles Your Personal Information

How We Protect and Manage Your Account Data

Reach Us About Your Data

Live Chat Support

Email Data Request

Account Settings Path

Common Questions About Your Privacy on papafa

01 What personal data does papafa collect when I open an account?

02 Does papafa share my data with third parties?

03 How long does papafa keep my transaction records?

04 Can I request a copy of the data papafa holds on me?

05 How do I ask papafa to delete my personal data?

06 How does papafa protect my account from unauthorised access?

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